Diamond Trust Bank (DTB), as part of its digital innovation and expansion, has partnered with Network International, the leading enabler of digital commerce across the Middle East and Africa (MEA), to provide a robust processing platform for the hosting and issuing of cards.
DTB, a tier-one bank listed on the Nairobi Securities Exchange (NSE), has been operating in East Africa for 75 years of operation. It boasts a strong presence with over 155 branches across Kenya, Uganda, Tanzania, and Burundi. The agreement with Network International is set to reinforce DTB’s digital-first strategy in the Kenyan market. This move comes amidst a surge in interest in digital payment solutions across the country, driven by increasing internet penetration and mobile phone usage.
Network International will enable DTB to benefit from advanced digital payment solutions, robust security protocols, and a sophisticated API gateway. The partnership will offer a variety of payment products and services, including debit, credit, and prepaid card hosting and processing, as well as e-commerce solutions. Additionally, DTB will have access to value-added services such as card fraud prevention, 3D Secure authentication, and card control solutions.
Chief Operating Officer at DTB, Jamie Loden, stated, “Our partnership with Network International marks a significant milestone in our efforts to expand our capabilities and elevate our services in a rapidly evolving digital environment. It also complements our desire to facilitate the inclusion of more citizens in the formal financial system.”
Emphasising the importance of customer satisfaction in this strategic partnership, he added, “Our collaboration with a market leader like Network International will help us satisfy the growing demand among our customer base for new and superior card and digital banking experiences that are convenient, safe, and seamless, thereby ensuring customer delight.”
Dr. Reda Helal, Group Managing Director – Processing, Africa & Co-Head Group Processing at Network International, was thrilled about the collaboration. “We are excited to collaborate with Diamond Trust Bank in meeting the rising interest among the emerging middle class, youth, and SME market segments, especially the unbanked, for services that support a digital lifestyle and enable financial inclusion,” he said. “We welcome the opportunity to support Diamond Trust Bank’s passion for providing best-in-class digital and card customer experiences by enabling innovation and enhanced operational efficiency, as well as broaden our contributions to the success of Diamond Trust Bank’s digital product innovation and expansion.”
